April 16, 2020, 12:00 pm – 1:30 pm CT / 1:00 pm – 2:30 pm ET

Burnout and Crises: Joy in the Face of Chaos

Session Overview

Dr. Stephen J. Swensen, a global expert on leadership and professional burnout, will be speaking on this critical topic. The COVID-19 crises has put enormous pressures on our caregivers. Dr. Swensen will give us hope through his world class work. For three decades he has served patients at the Mayo Clinic as its Director of Leadership and Organization Development, Director of Quality, and Chairman of Radiology. Dr. Swensen will address the practical aspects of professional burnout and performance improvement by developing Esprit de Corps. He is now a Professor Emeritus and is very focused on helping organizations develop a safer path for their caregivers and patients.

A reactor panel of patient advocates and subject specific experts will react to the presentation.

We offer these online webinars at no cost to our participants.

Webinar Video, and Downloads

Webinar Video:

National Survey Results:

Click here to download the National Survey Results.

Speaker Slide Set:

Click here to download the combined speakers’ slide set in PDF format – one (1) slide per page.
Click here to download the combined speakers’ slide set in PDF format – four (4) slides per page. 

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose “Save Target As.” (In some browsers it might say “Save Link As.”)

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Date, Time, Dial-in Information, & FAQs

The online webinar has previously taken place.  Please see the webinar video above.

  • 01:00 PM to 2:30 PM Eastern Time
  • 12:00 PM to 1:30 PM  Central Time
  • 11:00 AM to 12:30 PM  Mountain Time
  • 10:00 AM to 1:30 AM  Pacific Time

 Dial-in Info: Audio will be provided through your computer (VoIP) at no cost to you. If VoIP is not an option on your computer, you can use the following number to dial-in: 1-408-792-6300  Access code: 825 200 674#.   If you use this dial-in number, you will be charged by your local phone company or long-distance provider for the call.

 Frequently Asked Questions

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CE Credit Information

Learning Objectives:

  • Awareness:  Participants will understand and be able to discuss important issues regarding the caregiver burnout and its implications on patient, caregiver, and family safety including the challenges of a surge crisis.
  • Accountability:  Participants will understand who may be accountable for responding to, and prioritizing, the opportunities for improvement related to caregiver burnout on patient, caregiver, and family safety.
  • Ability:  Participants will learn about competencies important to reducing caregiver burnout and the impact on patient, caregiver, and family safety especially in light of a surge crises.
  • Action:  Participants will learn what actions they may need to take in order to reduce caregiver burnout and its impact on patient safety, caregiver safety risk, and risk to their families especially in light of critical surge crises.

CE Participation Documentation

TMIT Global, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar. TMIT Global is only providing nursing credit at this time.

To request a Participation Document, please click here.

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Session Speakers and Panelists

Stephen J. Swensen, MD, MMM
Stephen J. Swensen, MD, MMMFrom Burnout to Esprit De Corps and Safer Care
Bio
Sanjiv Chopra MD MACP
Sanjiv Chopra MD MACP Burnout and Crises: Joy in the Face of Chaos
Bio
Alicia M. Kowalski, MD
Alicia M. Kowalski, MDDiscussion and Reaction to Presentation
Bio
Mary Foley PhD, RN, FAAN
Mary Foley PhD, RN, FAANDiscussion and Reaction to Presentations AND The Voice of the Patient and Family
Bio
C. R. Denham, II, MD
C. R. Denham, II, MDIn the News and Recent Polling
Bio

Related Resources

  1. Med Tac Global Webinar.  Coronavirus – Protecting You & Your Family:  First Responder & Family Briefing.  Available here:
    https://www.medtacglobal.org/coronavirus-response/
  2. Checklist: Care of the At Risk and Seniors at Home. Available here:  Care of At Risk & Seniors Checklist 03-19-20 0830PT
  3. National Quality Forum. Safe Practice 1: Culture of Safety Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at:
    http://www.qualityforum.org/.   
  4. National Quality Forum. Safe Practice 2: Culture Measurement, Feedback, and Intervention. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
    http://www.qualityforum.org/.   
  5. National Quality Forum. Safe Practice 3: Teamwork Training and Skill Building. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
    http://www.qualityforum.org/.   
  6. National Quality Forum. Safe Practice 4: Risks and Hazards. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
    http://www.qualityforum.org/.   
  7. National Quality Forum. Chapter 9: Opportunities for Patient and Family Involvement. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
    http://www.qualityforum.org/.   

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Questions about the Webinar series or need technical assistance? 
E-mail webinars@safetyleaders.org or call 512-473-2370 between 9:00 a.m. and 4:30 p.m. CT